Return Policy

90 Days Money Back Guarantee

Licenses of PDF Converter Elite purchased online at can be returned up to 90 days after purchase for a full refund on the price of the electronic license and (if applicable) the CD media. Unfortunately, we are unable to refund the shipping cost for any mailed or couriered CD media.

Guarantee seal

Refund Requests

To request your refund, please email us at with the following information:

  • Name on credit card used to purchase the license
  • Sales Order Number
  • Date purchased

Typically, we are able to process the refund within 2 weeks after the request is received. You will be refunded in the same manner in which you purchased the license(s).

Need Help with PDF Converter Elite?

If you have any questions or comments regarding our policy, feel free to contact our Customer and Tech support team at